Rockwell
provides business consulting and software services to help organizations manage
their customers better, through smarter use of Information Technology.
With increased information dissemination, and increasing competition, today's
customers have rising expectations on speed, service and quality. It is now
becoming even more crucial for companies to build capabilities to understand
their customers, and efficiently deliver the personalized customer experience
that will be key to strengthening customer loyalty.
Rockwell develops and implements Customer Relationship Management (CRM) solutions
that help clients sell to, market to and service customers across multiple
channels, including the Web, call centers, field, resellers, retail and dealer
networks. These solutions help clients to gain a broad, consistent perspective
of their customers across their sales, marketing and service departments,
and track products in the pipeline and respond to real-time customer needs.
Our solutions are scalable, to accommodate long-term customer growth.
Our areas of expertise in this field are
Sales Planning
Sales Process Re-engineering
Sales Force Compensation
Design
Sales Productivity
Customer Retention
Database Marketing
Campaign Management
Logistics
Order Processing Systems
Billing Systems
Dispatching Systems
Collection
Complaints Handling System
Customer Queries Handling
System
Repair & Returns Handling
System
